FAQ

REGISTRATION AND APPLICATION PROCESS

WHY SHOULD I UPGRADE TO FREJA eID PLUS?

Some services require a proper verification of your ”real identity” for you to be able to use your e-ID. To reach the higher levels – upgrade to Freja eID Plus!

DOES THE UPGRADE COST ANYTHING?

No. Freja eID and Freja eID Plus are always free and free from advertising.

HOW DO I ADD MY ID DOCUMENT?

We need to validate your identity, so you will need to add a valid ID document and take an ID photo in the app. Our security center will verify this information and you will be notified when this is done. If you wish to register your ID document later, you can still use Freja eID but with access limited to certain services.

HOW DO I UPGRADE TO PLUS?

To upgrade to Freja eID Plus, bring your mobile phone and the ID document you used when you registered your personal information when you applied for Freja eID, and visit your nearest Freja eID agent. Freja eID is collaborating with ATG (Aktiebolaget Trav & Galopp) for the ID vetting but not all ATG stores are Freja eID agents. To find your nearest agent you can search the map or the list. In the store, find the ATG cashier and unlock the ID vetting screen with your fingerprint or PIN. Show the phone to the clerk and hand over the ID document you chose in the registration process. After verifying your details, you will get a notification if your upgrade was approved.

WHY DO YOU NEED MY PERSONAL IDENTITY NUMBER?

To conduct the identity assurance, we need to check your details against the official records and thus a Swedish personal identity number (personnummer) is required to get Freja eID.

WHICH ID DOCUMENTS CAN I USE?

You can use one of the following ID documents:

  • Swedish passport (not temporary)
  • Swedish drivers Licence
  • Swedish National ID card
  • SIS marked ID card

Please note that when upgrading to Freja eID Plus you need to bring the same ID document to the vetting agent as you used when registering your ID details in the app.

WHY DO I NEED TO TAKE A PICTURE?

To increase the level of security, we have added face recognition to Freja eID. The ID photo is also used in the vetting process. When upgrading to Plus the vetting agent will compare your ID photo on your phone with your face and your picture on your ID document. The ID photo is also your profile picture that you use when you prove your identity to other individuals online or in real life.

WHO WILL BE ABLE TO SEE MY ID PHOTO?

Except for the clerk doing your ID vetting, no one but you will have access to your ID photo. Of course, when you choose to prove your identity to other individuals online or in the physical world with Freja eID, you will also show your photo ID for the person in question.

HOW DO I FIND A VETTING AGENT?

We are doing the ID vetting in collaboration with ATG (Aktiebolaget Trav & Galopp). ATG has around 2000 stores in Sweden and most of them – but not all – are able to do the vetting. You will find your nearest ATG store, that also is a Freja eID agent, by searching the map or the list of affiliates in the app.

WHEN IS THE UPGRADE FINISHED?

After you have done the ID vetting, we will check your details and verify your information. This can take up to 3 hours and you will be notified when your upgrade is activated.