FAQ

UPGRADE TO FREJA eID EXTENDED AND FREJA eID+

WHY SHOULD I UPGRADE TO FREJA eID EXTENDED AND FREJA eID+?

Some services require a proper verification of your ”real identity” for you to be able to use your e-ID. To reach the higher levels, you can upgrade to Freja eID Extended and Freja eID+.

DOES THE UPGRADE COST ANYTHING?

No. Freja eID, Freja eID Extended and Freja eID+ are always free and free from advertising.

HOW DO I UPGRADE TO EXTENDED?

To upgrade to Freja eID Extended, tap “Apply for Extended” in the Freja eID app. Then follow the steps in the app and scan your ID document and take an ID photo. In order to confirm your identity, your ID photo and ID documentation are going through a security check. If all data is verified correctly you are automatically upgraded to Freja eID Extended.

HOW DO I UPGRADE TO PLUS?

To upgrade to the highest level, Freja eID+, bring your chosen ID document and mobile phone and visit your nearest Freja eID agent. Freja eID is collaborating with ATG (Aktiebolaget Trav & Galopp) for the ID vetting but not all ATG stores are Freja eID agents. To find your nearest agent you can search the map or the list. In the store, find the ATG cashier and unlock the ID vetting screen with your fingerprint or PIN. Show the phone to the clerk and hand over the ID document you chose in the registration process. After verifying your details, you will get a notification if your upgrade was approved.

WHY DO YOU NEED MY PERSONAL IDENTITY NUMBER?

To conduct the identity assurance, we need to check your details against the official records and thus a Swedish personal identity number (personnummer) is required to upgrade to Freja eID Extended and Freja eID+.

WHICH ID DOCUMENTS CAN I USE?

In the upgrade process, you need to choose an ID document to bring to the vetting agent. Some of the information from the document should also be entered during the registration in the app. You can use one of the following ID documents:

  • Swedish passport (not temporary)
  • Swedish drivers Licence
  • Swedish National ID card
  • SIS marked ID card

Please note that you need to bring the same ID document to the vetting agent as you used when registering your ID details in the app.

WHY DO I NEED TO TAKE A PICTURE?

To increase the level of security, we have added face recognition to Freja eID Extended. The ID photo is also used in the vetting process. When upgrading to Plus the vetting agent will compare your ID photo on your phone with your face and your picture on your ID document.

WHO WILL BE ABLE TO SEE MY ID PHOTO?

Except for the clerk doing your ID vetting, no one but you will have access to your ID photo.

HOW DO I FIND A VETTING AGENT?

We are doing the ID vetting in collaboration with ATG (Aktiebolaget Trav & Galopp). ATG has around 2000 stores in Sweden and most of them – but not all – are able to do the vetting. You will find your nearest ATG store, that also is a Freja eID agent, by searching the map or the list of affiliates in the app.

WHEN IS THE UPGRADE FINISHED?

After you have done the ID vetting, we will check your details and verify your information. This can take up to 3 hours and you will be notified when your upgrade is activated.