The Most Common Mistakes

The photo of your ID was unclear

Activity check problems

The photo of yourself was unclear

Other mistakes

The Photo of Your ID Was Unclear

Do not cover anything on your document with your hand
No glare allowed
Photos that are too dark are not allowed
Blurry photos are not allowed
Damaged ID documents are not allowed
This is the correct way of doing it.
Do not cover anything on your document with your hand
No glare allowed
Photos that are too dark are not allowed
Blurry photos are not allowed
Damaged ID documents are not allowed
This is the correct way of doing it.

Your Photo Was Unclear

This is how to take a proper picture

  1. Photo must not be blurry or dark.
  2. You must be facing forward.
  3. Plain background and nobody else visible.
  4. Don’t cover your face or take photos of your ID document.

Activity Check – Cards

You must be alone during the activity check
Make sure there is enough light so that your face and ID document are visible
Don’t cutt off a part of your ID document. It must be visible the entire time
Don’t cover your face or a part of your face with your ID document
Don’t cover any part of your ID document. It must be visible the entire time
This is the correct way of doing it
You must be alone during the activity check
Make sure there is enough light so that your face and ID document are visible
Don’t cut off a part of your ID document. It must be visible the entire time
Don’t cover your face or a part of your face with your ID document
Don’t cover any part of your ID document. It must be visible the entire time
This is the correct way of doing it

Use the same document during the whole registration process

1. If you start onboarding with a national ID…
2. …then finish onboarding with a national ID
1. If you start onboarding with a national ID…
2. …then finish onboarding with a national ID

Activity Check – Passport

You must be alone during the activity check
This is the correct way of doing it
You must be alone during the activity check
This is the correct way of doing it

Other mistakes

Your e-ID is a digital version of your document and your photo must reflect that. Here are some tips to take a picture we can accept:

  1. Use a white background
  2. No shadows
  3. Head straight, face clearly visible
  4. No headgear/sunglasses

When you take the photo, make sure there is enough light in the room. Also check that the photo is clear and sharp.

In order for us to be able to verify your identity please follow the instructions.

  1. Use a white background
  2. No shadows
  3. Head straight, face clearly visible
  4. No headgear/sunglasses

When you take the photo, make sure there is enough light in the room. Also check that the photo is clear and sharp.

The image of your document must be clear and sharp enough so we can check the data from it. Here are some tips to take a picture we can accept:

  1. Place your document on a flat surface
  2. Fit the ENTIRE document into the frame, don’t leave any part out!

When you take the photo, check if it is clear and sharp enough so that all the data on it is clearly visible.

If this was the problem, then one of two things happened:

1. You selected one document on the ‘Choose Document’ screen, but entered data from a different one.For example, you cannot choose to add a passport, and then enter data from your driving licence.

Make sure you are using the document you chose throughout the entire process.

2. When you created your account, you selected Sweden as the country where you will be using Freja but then tried adding a Norwegian or Finnish passport.

You must add a document from the country you selected. For example, if you chose Sweden, then you must use a Swedish document.

For us to accept your document, it must not expire within 14 days from the date of adding it to Freja.

Try adding a document that is not about to expire within the next 30 days.

When adding a document to Freja manually (if automatic scanning doesn’t work/is not supported for that type of document) you are required to:

  1. Take a photo of the document
  2. Enter the data from it manually

Double check that you are entering the data from your document properly and into the appropriate fields.

We cannot accept temporary documents in Freja.

Please choose another document from the list in the app.

After performing our check, we found that the document you tried to add was blocked in the official registers.

If you think your ID document is valid and that you have entered the correct information you should check with the issuer of the document.

Meanwhile, you can try adding a different document to Freja.

After performing our check, we found that the document you tried to add does not exist in any official database. Don’t worry, this most likely means that you entered some data incorrectly.

Make sure that all of the data from your document is entered correctly.

We could not verify your identity with your ID photo and document.

Make sure that all the photos you take during the process are clear and sharp. Also, make sure that all of the data from your ID document is correct.

The activity check is a security measure meant to prevent somebody else from adding personal data to Freja in your name.

If you failed the check, that means that we could not determine whether it was really you who was adding their document to Freja.

Next time, make sure that your face and ID document are clearly visible in the appropriate fields shown in the app during the activity check.