The Photo of Your ID Was Unclear



Do not cover anything on your document with your hand


No glare allowed


Photos that are too dark are not allowed


Blurry photos are not allowed


Damaged ID documents are not allowed



This is the correct way of doing it.



Do not cover anything on your document with your hand

No glare allowed



Photos that are too dark are not allowed

Blurry photos are not allowed



Damaged ID documents are not allowed

This is the correct way of doing it.


Your Photo Was Unclear
Activity Check – Cards


You must be alone during the activity check


Make sure there is enough light so that your face and ID document are visible


Don’t cutt off a part of your ID document. It must be visible the entire time


Don’t cover your face or a part of your face with your ID document


Don’t cover any part of your ID document. It must be visible the entire time


This is the correct way of doing it


You must be alone during the activity check

Make sure there is enough light so that your face and ID document are visible



Don’t cut off a part of your ID document. It must be visible the entire time

Don’t cover your face or a part of your face with your ID document



Don’t cover any part of your ID document. It must be visible the entire time

This is the correct way of doing it

Use the same document during the whole registration process
1. If you start onboarding with a national ID…

2. …then finish onboarding with a national ID


1. If you start onboarding with a national ID…
2. …then finish onboarding with a national ID

Activity Check – Passport


You must be alone during the activity check


This is the correct way of doing it


You must be alone during the activity check

This is the correct way of doing it
