Shared Control

Shared control is a function where you as a user voluntarily agree with a helper or assistant to help you with the management of your e-ID. Every time you log in or make an electronic signature, the assistant receives a notification in their Freja app and must approve the transaction with you in order for it to go through.

This way you avoid mistakes and eliminate uncertainty. If the assistant suspects that something is wrong, they can decline the transaction and nothing happens.

Both users must physically be in the same place to activate Shared Control. Both the user and the helper must have registered in Freja an at least verified their identity with an ID document through the app.

If you would like to assist someone, you can initiate Shared Control by going to Settings in the menu in the Freja app. Tap on ‘Shared control’ and follow the instructions. The user will scan a QR code on the helper’s phone to activate the function.

You can appoint anyone to be your helper. It can be a caretaker, a relative or another close relative that you trust. Please note that the helper can never make any transactions on their own via your Freja account. The assistant can only approve transactions that you have initiated and that you approve in your own Freja app.

The user is always the one initiating login or signature, not the helper. The user must approve the activity themselves and in parallel with this, the assistant receives a notification in their mobile that the person they are helping has initiated an action that needs approval. Once both the user and the helper have approved the login or signature, it goes through. If either of them decline the activity, everything is cancelled.

As a helper, you will receive a notification in your Freja app every time the person you are helping initiates an action in their Freja app. That is why it is crucial for you to have notifications enabled for Freja. Notifications can be enabled/disabled in your device’s Settings.

You have two minutes to approve or decline the action for the person you are helping. If you do not act in time, the action will be cancelled automatically. It might be a good idea for the user to alert their helper that they are about to do something with Freja, so that the helper is aware and has time to act.

To do many of the things with the services that are connected to Freja, the user must have their own legal capacity. The activation of shared control does not change this and it is always the user who is responsible for the transaction made in relation to the e-service.

Shared control is an agreement between the user and the helper – not an agreement between the helper and the e-service. This means that the assistant is not legally responsible in any sense for the transactions they help to carry out.

Yes, you can be a helper to multiple people simultaneously. This means that, for example, a caretaker who has several dependents can assist everyone for whom they are responsible. Or if someone wants to help both of their parents with Shared Control, it’s fine too. Each individual connection within Shared Control is completely separated from others.

Because Shared Control is based entirely on a voluntary agreement between the user and the helper, both parties can terminate Shared Control at any time. Unlike activation, both parties do not have to do the deregistration jointly – each can terminate Shared Control via their Freja app on their own. When Shared Control is terminated by one party, the other party receives a notification about this in their Freja app.