Registration

Each of the different registration steps in Freja has its own section below. Check the section that is relevant to you.

Freja Registered with e-mail

Confirm your email in Freja

Enter your email address in the app and we’ll send you a confirmation link. You can confirm via your phone or your browser.

If you can’t find the confirmation email, try checking your spam folder.

Frequent questions we get about the email:

I’m not receiving a confirmation email

Check that your email is correct, check your spam folder, check your bin. If you still can’t find it, resend the confirmation email from the mobile app.

Create your PIN

Create your own PIN in Freja and be sure to remember it. You will use it to access Freja and approve actions in the app.

You can use biometrics, but they are optional and your PIN will always be there as a backup.

Frequent questions we get about the PIN:

I’m not receiving my PIN code

We don’t send PIN codes, you must set your PIN code yourself.

What if I forget my PIN?

If you enter your PIN incorrectly 3 times, Freja will lock and you will be able to reset it through the app. If this has happened to you, go to Settings and choose ‘Reset PIN’.

Can I use my phone’s biometrics instead of the PIN?

Yes, however you must set a PIN as a backup.

You can now use Freja for some basic e-services.

Freja Verified with ID Document

Take a photo of yourself

Because Freja will become your digital document, your photo needs to be appropriate. Make sure that your face is clearly visible, just like for any ID photo.

You can try as many times as you like if you are not happy with your final photo.

How to take a proper photo

Here are some tips for taking a photo for Freja

  • Make sure that the lighting is good
  • Make sure that your face is clearly visible
  • Stand in front of a white background
  • Take off any hats or other headgear (religious clothing such as a hijab is fine)
  • Please take off your sunglasses

Frequent questions we get about the photo in Freja:

Can I change my photo in the future?

Yes, you won’t be stuck with the same photo if you’re not happy with it.

To change it, go to Settings > Manage Account > Change Photo.

For Swedish Citizens

Get Freja+ immediately if you pass all security checks with these ID documents:

  • Passport
  • National ID card

Using these requires an additional step for Freja+:

  • Driving Licence
  • Tax Agency ID Card

For Swedes Living Abroad

If you are a Swede living abroad, please use your Swedish passport to register.

If you have been living outside of Sweden for more than 5 years, you may have been removed from the Tax Agency’s population register and may not be able to get Freja+ until they add you back.

Learn more here

For Foreign Citizens

If you are a foreign citizen in Sweden and you don’t have a Swedish personnummer you must use your country’s biometric passport to register. Here is a list of supported countries.

If you do have a Swedish personnummer

If you have a personnummer, we recommend that you register with a Swedish ID document such as the Tax Agency ID card or driving licence.

Find more information about foreigners getting Freja.

The Swedish passport is considered a biometric ID document. Using it for registration will grant you Freja+ without needing to go through a security meeting with us.

Prepare for scanning

Instead of adding all of your data manually to the app, use Freja to scan your ID document. Here’s how to prepare:

  1. Read the instructions on the screen carefully
  2. Make sure there is enough light
  3. When you are ready tap ‘Start’
  4. You may need to give Freja access to your camera.

Initial scan

  1. Open your passport to the page with your photo and personal information
  2. Place your open passport on a solid surface and hold it open
  3. Fit the shape of your passport into the frame in the app. There are smaller indicators that will help you fit your passport into the frame
  4. Make sure you’re not covering your photo or other important information with your fingers

Scanning the NFC Chip

This works when your phone and the chip located inside your biometric passport communicate. In order for this to happen, your phone and passport must physically touch.

Follow these steps to scan the NFC chip from your passport:

  1. Tap the ‘Start’ button to begin the process;
  2. Put your phone directly onto your closed passport;
  3. Wait for scanning to begin and then hold still until it finishes;
  4. If nothing happens, drag the device slowly downwards to catch the signal.

Check that all of the data is correct

Now you can double check that all of your personal data checks out.

If anything is wrong, you can correct it.

Final security check

We need to make sure that you are actively choosing to get Freja.

This takes only a few moments.

The Swedish National ID is considered a biometric ID document. Using it for registration will grant you Freja+ without needing to go through a security meeting with us.

Prepare for scanning

Instead of adding all of your data manually to the app, use Freja to scan your ID document. Here’s how to prepare:

  1. Read the instructions on the screen carefully
  2. Make sure there is enough light
  3. When you are ready tap ‘Start’
  4. You may need to give Freja access to your camera.

Initial scan

  1. Position the card to fit the frame;
  2. Press the button the scan when you are ready.

Scanning the NFC chip

This works when your phone and the chip located inside your National ID card communicate. In order for this to happen, your phone and ID card must physically touch.

Follow these steps to scan the NFC chip from your National ID card:

For Android users:

  1. Put your ID card on a flat surface and hold it in place;
  2. Tap the ‘Start’ button to begin;
  3. Place the top of your phone onto the botton half of the card
  4. Wait for reading to begin and then hold still until it finishes
  5. If nothing happens, slowly drag device upwards to catch the signal

For iPhone users:

  1. Put your ID card on a flat surface and hold it in place;
  2. Tap the ‘Start’ button to begin;
  3. Place the top of your phone onto the botton half of the card
  4. Data reading will start, don’t move and let it finish

Check that all of the data is correct

Now you can double check that all of your personal data checks out.

If anything is wrong, you can correct it.

Final security check

We need to make sure that you are actively choosing to get Freja.

This takes only a few moments.

Initial scan

  1. Position the card to fit the frame;
  2. Press the button the scan when you are ready.

Entering your data

Enter the data from your ID document manually into Freja.

Final security check

We need to make sure that you are actively choosing to get Freja.

  1. Take the same ID document that you just used
  2. Place it below your chin so that both the ID and your face are visible – there are frames on the screen in the app to guide you

The check takes only a few seconds to complete

After making sure your photo is good enough, and your ID document data is in Freja, send your data to us for verification to complete this step.

Our security team performs checks on weekdays between 08-22 CET, and on weekends at a reduced rate. So please keep in mind that if you apply in the middle of the night we might not be able to verify your identity immediately.

You will receive a a notification in Freja once the check has been completed.

You have unlocked more features in Freja and an extended number of e-services.

Freja+

How to get Freja+

There are 2 main ways of getting Freja+:

  1. Completing your registration with a Swedish passport or national ID card  – you will get Freja+ straight away if you pass all security checks.
  2. Completing your registration with another type of ID document and then visiting one of our agents for a quick in-person security check.

Instructions for people using a non-biometric ID

You will need to visit one of our agents for a quick, in-person security check. This meeting is required by Swedish law.

Here is what you need to do:

  1. Tap the Freja+ action on Freja’s home screen.
  2. You will see information about Freja+, and instructions on how to find a Freja agent for your security check.

When you get to the agent

Make sure your bring your phone with Freja and the same ID document that you used to register (most likely your driving licence).

The agent will need to scan a QR code that can only be reached through the Freja+ card on your home screen.

IMPORTANT! This QR code is NOT the same as the QR code in your digital ID card.

Follow these instructions:

  1. Find the ATG counter
  2. Open the QR code in Freja
  3. Ask the agent to scan your QR code with an ATG scanner
  4. Show them your ID document

After your security meeting

For regulatory reasons it takes 3 hours for the change to be processed by our system. We will send you a message when everything is done. Meanwhile, you can use Freja normally.

You can skip the physical meeting by registering with your Swedish passport or National ID.

Frequent questions we get about Freja+:

I used my passport/national ID card but I didn’t get Freja+, what happened?

This means that we were not able to verify your identity to a satisfactory degree for you to get Freja+ immediately, despite using your passport/national ID card.

You can still get Freja+ though, please refer to the step described above regarding in-person verification.

You need to obtain a Swedish ID document and complete the registration as a regular Swedish citizen.

We recommend the Swedish Agency Tax ID card as it’s the easiest one for foreigners to obtain.

For those of you who don’t have a Swedish personnumer, you need to fulfil the following criteria:

  • Have a biometric passport and are a citizen of an EU/EEA country;
  • Have a confirmed level of identity with the Swedish Tax Agency (for more details please refer to their page);
  • Have an address registered in SPAR that we mail to.
A coordination number IS NOT your social security number or any similar equivalent from your home country. It is a number issued by the Swedish Tax Authority to foreign citizens.

How to get Freja+ with a coordination no.

If you are eligible to get Freja+ and fulfil the criteria above, you need to go to the Settings in Freja > Manage Account >Freja+ to initiate the process.

Enter your coordination no. into Freja, making sure that the registered address in SPAR is correct.

We will send a letter to you with a security code that you will need to enter into Freja. By entering this security code you will activate Freja+ for yourself.

Frequent questions we get about Freja+ with the coordination no.:

I don’t see the Freja+ card on my home screen, what’s happening?

Your country is not eligible for upgrading to Freja+. Don’t worry, we expect more countries to open up in the future.

How long does it take for the letter to arrive?

If your address is in Sweden, a couple of days. Internationally, expect to wait longer.

I got Freja+ but I still can’t use it for certain services.

Unfortunately, it is up to the service itself to decide when they will allow foreign citizens to access their e-services.

You have unlocked all of Freja’s features and e-services.