Registration

Each of the different registration steps in Freja has its own section below. Check the section that is relevant to you.

Freja Registered with E-mail

Confirm your email in Freja

Enter your email address in the app and we’ll send you a confirmation link. You can confirm via your phone or your browser.

If you can’t find the confirmation email, try checking your spam folder.

Frequent questions we get about the email:

I’m not receiving a confirmation email

Check that your email is correct, check your spam folder, check your bin. If you still can’t find it, resend the confirmation email from the mobile app.

Create your PIN

Create your own PIN in Freja and be sure to remember it. You will use it to access Freja and approve actions in the app.

You can use biometrics, but they are optional and your PIN will always be there as a backup.

Frequent questions we get about the PIN:

I’m not receiving my PIN code

We don’t send PIN codes, you must set your PIN code yourself.

What if I forget my PIN?

You can reset your PIN from the Settings in Freja.

Can I use my phone’s biometrics instead of the PIN?

Yes, however you must set a PIN as a backup.

You can now use Freja for some basic e-services.

Freja Verified with ID Document

Take a photo of yourself

Because Freja will become your digital document, your photo needs to be appropriate. Make sure that your face is clearly visible, just like for any ID photo.

You can try as many times as you like if you are not happy with your final photo.

How to take a proper photo

Here are some tips for taking a photo for Freja

  • Make sure that the lighting is good
  • Make sure that your face is clearly visible
  • Stand in front of a white background
  • Take off any hats or other headgear (religious clothing such as a hijab is fine)
  • Please take off your sunglasses

Frequent questions we get about the photo in Freja:

Can I change my photo in the future?

Yes, you won’t be stuck with the same photo if you’re not happy with it.

To change it, go to Settings > Manage Account > Change Photo.

Registering your passport in Freja is made up of 2 steps:

  1. Scanning the photo page of the passport with the phone’s camera
  2. Reading the NFC chip in the passport with your phone’s NFC reader

For a smooth scan, here’s how to prepare:

  1. Read the on-screen instructions carefully
  2. Ensure you are in a brightly-lit room
  3. Tap ‘Start’ when ready
  4. You may need to allow Freja to access your camera

IMPORTANT! Remove any covers or cases from your passport as they may interfere with your scan.

First scan of your passport with your phone’s camera:

  1. Open your passport to the page with your photo and personal information
  2. Place your open passport on a solid surface and hold it open
  3. Fit the shape of your passport into the frame in the app. There are smaller indicators that will help you fit your passport into the frame
  4. Make sure you’re not covering your photo or other important information with your fingers

If you have difficulties during this step, you may enter your passport data manually.

Reading the NFC Chip

This works when your phone’s NFC reader and the chip in your biometric passport communicate with each other. For this to happen, your phone and passport must be in close physical proximity.

To read your passport’s NFC chip:

  1. Tap the ‘Start’ button to begin the process.
  2. Place your phone directly on the closed passport.
  3. Wait for the scan to start and hold the device still until it is complete.
  4. If nothing happens, slowly move the phone around to catch the signal.

IMPORTANT! Your phone’s NFC reader may not be located at the top of the device, as shown in the video. If a connection cannot be established, it may take several attempts to align your phone and passport so that the reading works.

Check that all of the data is correct

Now you can double check that all of your personal data checks out.

If anything is wrong, you can correct it.

Final security check

We need to make sure that you are actively choosing to get Freja.

This takes only a few moments.

After making sure your photo is good enough, and your ID document data is in Freja, send your data to us for verification to complete this step.

Our security team performs checks on weekdays between 08-22 CET, and on weekends at a reduced rate. So please keep in mind that if you apply in the middle of the night we might not be able to verify your identity immediately.

You will receive a a notification in Freja once the check has been completed.

You have unlocked more features in Freja and an extended number of e-services.

Freja+ for Use in Sweden Only

Freja+ is the highest security level in Freja and is required to access most Swedish e-services, especially government services such as the Swedish Tax Agency (Skateverket) or 1177.se.

If you live in Sweden and need Freja+, you can find more information on the Swedish website.

If you are a foreign citizen living in Sweden you may get Freja+ if:

  1. You are from an EU/EEA country
  2. You have a verified coordination number (samordningsnummer) issued by the Swedish Tax Authority (Skatteverket)