Each of the different registration steps in Freja has its own section below. Check the section that is relevant to you.

Freja Registered with e-mail

Confirm your email in Freja

Enter your email address in the app and we’ll send you a confirmation link. You can confirm via your phone or your browser.

If you can’t find the confirmation email, try checking your spam folder.

Frequent questions we get about the email:

I’m not receiving a confirmation email

Check that your email is correct, check your spam folder, check your bin. If you still can’t find it, resend the confirmation email from the mobile app.

Create your PIN

Create your own PIN in Freja and be sure to remember it. You will use it to access Freja and approve actions in the app.

You can use biometrics, but they are optional and your PIN will always be there as a backup.

Frequent questions we get about the PIN:

I’m not receiving my PIN code

We don’t send PIN codes, you must set your PIN code yourself.

What if I forget my PIN?

If you enter your PIN incorrectly 3 times, Freja will lock and you will be able to reset it through the app. If this has happened to you, go to Settings and choose ‘Reset PIN’.

Can I use my phone’s biometrics instead of the PIN?

Yes, however you must set a PIN as a backup.

You can now use Freja for some basic e-services.

Freja Verified with ID Document

Take a photo of yourself

Because Freja will become your digital document, your photo needs to be appropriate. Make sure that your face is clearly visible, just like for any ID photo.

You can try as many times as you like if you are not happy with your final photo.

How to take a proper photo

Here are some tips for taking a photo for Freja

  • Make sure that the lighting is good
  • Make sure that your face is clearly visible
  • Stand in front of a white background
  • Take off any hats or other headgear (religious clothing such as a hijab is fine)
  • Please take off your sunglasses