REGISTRATION
Each of the different registration steps in Freja has its own section below. Check the section that is relevant to you.
Connect your email to Freja
Enter your email address in the app and we’ll send you a confirmation link. You can confirm via your phone or your browser.
If you can’t find the confirmation email, try checking your spam folder.
Create a PIN
Create your own PIN in Freja and be sure to remember it. You will use it to access Freja and approve actions in the app.
You can use biometrics, but they are optional and your PIN will always be there as a backup.
Take a photo of yourself
Because Freja will become your digital document, your photo needs to be appropriate. Make sure that your face is clearly visible, just like for any ID photo.
You can try as many times as you like if you are not happy with your final photo.
How to take a proper photo
Here are some tips for taking a photo for Freja
- Make sure that the lighting is good
- Make sure that your face is clearly visible
- Stand in front of a white background
- Take off any hats or other headgear (religious clothing such as a hijab is fine)
- Please take off your sunglasses
Choose your country and ID document
Choose the country of your citizenship i.e. if you have a Swedish passport, choose Sweden.
If you have more than one citizenship/passport and are living and want to use Freja in Sweden, again choose Sweden and the Swedish passport.
IMPORTANT! If you are a Swedish citizen living abroad please register with your Swedish passport.
Prepare for scanning
Instead of adding all of your data manually to the app, use Freja to scan your ID document. Here’s how to prepare:
- Read the instructions on the screen carefully
- Make sure there is enough light
- When you are ready tap ‘Start’
You may need to give Freja access to your camera.
How to scan a passport
- Open your passport to the page with your photo and personal information
- Place your open passport on a solid surface and hold it open
- Rotate your phone horizontally
- Fit the shape of your passport into the frame in the app. There are smaller indicators that will help you fit your passport into the frame
When the document is in the right position, scanning will happen automatically. There is no need to press anything.
NFC scanning
Scanning works when your phone and a chip that is located inside your passport communicate. For this to work, your phone and passport must touch physically.
Depending on the type of device this is what we recommend you should do.
If you have an Android:
Make sure to turn NFC on in your phone’s Settings.
Read and follow the instructions in the app carefully.
- Put your phone on your closed passport, they need to be physically touching;
- Drag your device slowly across the surface of your passport;
- Make sure you are not moving your device too quickly;
- Be patient until your phone catches the signal from your passport;
- When your phone catches the signal, don’t move and let it finish.
If you have an iPhone:
Read and follow the instructions in the app carefully.
- Place the top of your device on the middle of your closed passport;
- Be patient and wait for your iPhone to catch the signal from your passport;
- When your iPhone catches the signal, don’t move and let it finish.
Check that all of the data is correct
Take another look at your personal data that is now in the app. Compare it to your ID document to make sure everything is correct.
If anything is wrong, you can correct it on this screen.
How to perform a liveness check
We also need to perform a liveness check as a security precaution. Here is how to do it properly:
- Take the same ID document that you just used
- Place it below your chin so that both the ID and your face are visible – there are frames on the screen in the app to guide you
- The check takes only a few seconds to complete
Your data is now ready for verification
All that is left to do is to send us your data so that we can verify your identity.
This is done on weekdays between 08-22 CET and usually takes several minutes. You will receive a message when your check is complete.
Choose your country and ID document
Choose the country of your citizenship i.e. if you have a Swedish passport, choose Sweden.
If you have more than one citizenship/passport and are living in Sweden, again choose Sweden and one of the offered Swedish documents.
Then choose one of the ID documents in the list.
IMPORTANT! If you are a Swedish citizen living abroad please register with your Swedish passport.
Prepare for scanning
Instead of adding all of your data manually to the app, use Freja to scan your ID document. Here’s how to prepare:
- Read the instructions on the screen carefully
- Make sure there is enough light
- When you are ready tap ‘Start’
You may need to give Freja access to your camera.
How to scan driver’s licences, and other ID cards
- Place your document on a solid surface
- Rotate your phone horizontally
- Fit the shape of your document into the frame in the app ( there are smaller indicators that will help you fit your document into the frame)
When the document is in the right position, scanning will happen automatically. There is no need to press anything.
Check that all of the data is correct
Take another look at your personal data that is now in the app. Compare it to your ID document to make sure everything is correct.
If anything is wrong, you can correct it on this screen.
How to perform a liveness check
We also need to perform a liveness check as a security precaution. Here is how to do it properly:
- Take the same ID document that you just used
- Place it below your chin so that both the ID and your face are visible – there are frames on the screen in the app to guide you
- The check takes only a few seconds to complete
Your data is now ready for verification
All that is left to do is to send us your data so that we can verify your identity.
This is done on weekdays between 08-22 CET and usually takes several minutes. You will receive a message when your check is complete.
What you need to do to get Freja+
You must first verify