REGISTRATION

Each of the different registration steps in Freja has its own section below. Check the section that is relevant to you.

BASIC ACCOUNT DETAILS - EMAIL & PIN

Connect your email to Freja

Enter your email address in the app and we’ll send you a confirmation link. You can confirm via your phone or your browser.
If you can’t find the confirmation email, try checking your spam folder.

Create a PIN

Create your own PIN in Freja and be sure to remember it. You will use it to access Freja and approve actions in the app.
You can use biometrics, but they are optional and your PIN will always be there as a backup.

ADDING YOUR PICTURE

Take a photo of yourself

Because Freja will become your digital document, your photo needs to be appropriate. Make sure that your face is clearly visible, just like for any ID photo.

You can try as many times as you like if you are not happy with your final photo.

How to take a proper photo

Here are some tips for taking a photo for Freja

Make sure that the lighting is good
Make sure that your face is clearly visible
Stand in front of a white background
Take off any hats or other headgear (religious clothing such as a hijab is fine)
Please take off your sunglasses

IMPORTANT INFORMATION ABOUT YOUR CHOICE OF ID DOCUMENT

We recommend you use your biometric passport or Swedish national ID for registration in Freja

The process is more secure, and it enables us to grant you Freja+ immediately.

Freja+ is the highest level of security in Freja, and grants you access to government e-services.

If you use another ID document e.g. your driving licence, there will be an additional step to get Freja+. You will need to visit one of our agents to do a quick in-person security check.

SELECTING YOUR COUNTRY

Freja is primarily a Swedish e-ID and is currently being developed primarily for use in Sweden and for Swedish e-services.

Swedish citizens i.e. people with a Swedish personnummer and Swedish ID documents will be able to use all of Freja’s features.

Freja does support registration for citizens of all EU/EAA countries but only with a valid biometric passport. Freja’s functionality for these people will be limited.

VERIFYING YOUR IDENTITY WITH YOUR PASSPORT

Choose your country and ID document

Choose the country of your citizenship i.e. if you have a Swedish passport, choose Sweden.

If you have more than one citizenship/passport and are living and want to use Freja in Sweden, again choose Sweden and the Swedish passport.

IMPORTANT! If you are a Swedish citizen living abroad please register with your Swedish passport.

Prepare for scanning

Instead of adding all of your data manually to the app, use Freja to scan your ID document. Here’s how to prepare:

Read the instructions on the screen carefully
Make sure there is enough light
When you are ready tap ‘Start’

You may need to give Freja access to your camera.

How to scan a passport

Open your passport to the page with your photo and personal information
Place your open passport on a solid surface and hold it open
Rotate your phone horizontally
Fit the shape of your passport into the frame in the app. There are smaller indicators that will help you fit your passport into the frame

When the document is in the right position, scanning will happen automatically. There is no need to press anything.

NFC scanning

Scanning works when your phone and a chip that is located inside your passport communicate. For this to work, your phone and passport must touch physically.

Depending on the type of device this is what we recommend you should do.

If you have an Android:

Make sure to turn NFC on in your phone’s Settings.

Read and follow the instructions in the app carefully.

Put your phone on your closed passport, they need to be physically touching;
Drag your device slowly across the surface of your passport;
Make sure you are not moving your device too quickly;
Be patient until your phone catches the signal from your passport;
When your phone catches the signal, don’t move and let it finish.

If you have an iPhone:

Read and follow the instructions in the app carefully.

Place the top of your device on the middle of your closed passport;
Be patient and wait for your iPhone to catch the signal from your passport;
When your iPhone catches the signal, don’t move and let it finish.

Check that all of the data is correct

Take another look at your personal data that is now in the app. Compare it to your ID document to make sure everything is correct.

If anything is wrong, you can correct it on this screen.

How to perform a liveness check

We also need to perform a liveness check as a security precaution. Here is how to do it properly:

Take the same ID document that you just used
Place it below your chin so that both the ID and your face are visible – there are frames on the screen in the app to guide you
The check takes only a few seconds to complete

Your data is now ready for verification

All that is left to do is to send us your data so that we can verify your identity.

This is done on weekdays between 08-22 CET and usually takes several minutes. You will receive a message when your check is complete.

VERIFYING YOUR IDENTITY WITH YOUR DRIVING LICENCE ETC.