Using Eurocard with the Freja eID app

Eurocard holders are offered to use the Freja eID app for increased security when authenticating an online purchase.

In this article you can read more on how this works and the benefits it brings for you as a Eurocard user.

Using Eurocard with the Freja eID app

Eurocard holders are offered to use the Freja eID app for increased security when authenticating an online purchase.

In this article you can read more on how this works and the benefits it brings for you as a Eurocard user.

Why does Eurocard introduce Freja?

Cardholders without a Nordic social security number, who currently use SMS one time password when logging into the Eurocard app, are encouraged to use the eID from Freja for improved security.

Once registered with the Freja app and after the first authentication in the Eurocard app you have a safe and compliant verification method when logging into the Eurocard app. Going forward you can enable biometrics as a convenient login method.

What is Freja?

Freja is a government and EU-approved electronic identity (eID). An eID is a reusable digital identity which can be used for online authentication and electronic signatures. Freja is connected to several hundred different online services – both governmental and private – to which you can identify securely with the eID-app.

Freja is owned by the company Freja eID Group AB (publ) which is listed on Nasdaq First North Premier Growth Market.

How do I register for Freja?

Getting the Freja app does not cost anything, and you register with a few simple steps:

1. Download the app from App Store, Google Play and Huawei App Gallery.

2. Register your e-mail and set a PIN. Use the same email registered with Eurocard.

3. Scan your passport and take an ID selfie with Freja.

For a more detailed registration guide please follow this link. You can also view this short video describing the registration process. Please note that the information in these links is presented in English.

Freja account verification

The registration is verified by Freja´s security staff that operates Monday – Friday 8.00 – 22.00 CET. For weekends the operating hours are less, so there can be a longer waiting time. During weekdays 8.00 – 22.00 CET the verification process normally takes around 10 minutes.

When you are approved, you can start using Freja eID with the Eurocard app and you will only have to do the Freja registration once.

How do I use Freja eID?

You can use the Freja app to log in to the Eurocard app. Once logged in, you can enable biometric verification for online purchases or continue using the eID from Freja each time you log in.

Using Freja is simple:

  1. In the Eurocard app, select Freja eID as your login method.
  2. Follow the instructions to approve or decline the action.

If you do not have the Eurocard app you can download it here.

Frequently Asked Questions

You can register Freja with a passport from one of the 167 supported countries (click for list of countries) that contains an NFC-chip, which it does if the passport holds the biometric passport symbol.

Yes, when you authenticate with Freja it will automatically switch to open the Freja-app on your mobile phone. Thus you will need to have it on the same device.

The phone needs to have a feature for NFC reading and also have a functioning front camera. Also, the following operating system requirements applies:

  • For Apple you need to have iOS 13
  • For Android you need to have version 8.0
  • For Huawei you need to have Android 8.0

Yes, you can have Freja on up to three devices.

No, Freja is a mobile eID that can be installed on a mobile phone or tablet.

An eID combines government level security with user convenience.

Please check out this support page where you also find the phone number and e-mail to the Freja support.

No, Freja is not connected to your SIM-card.

If you have problems with the Freja-app, contact our support where you also find more FAQs. If the problems are related to the Eurocard-app or payments in general, please contact Eurocard support.