FAQ

USING FREJA eID

CONFIRMING YOUR IDENTITY TO eduID (ONLY FOR eduID USERS)

If you have chosen to verify your identity with Freja eID as an eduID user, first of all, you need to be on the Freja eID+ level. If you have not upgraded to Freja eID+, please check the instructions above. If you are on Freja eID+ level, all you have to do is to click the “Confirm identity” action in your action list and then approve the request in the app.

LOGGING INTO A SERVICE

If a service is connected to Freja eID, you will see the Freja eID logo in the login field. To log in, just enter your email address in the username field, start Freja eID on your mobile phone and approve the action, with fingerprint or PIN.

SIGNING AND APPROVING

All your transactions and other pending actions, that you need to approve by signing, are shown in the action list in your app. To sign, just click the action in question and you will be presented all the information concerning this action. Sign by using your fingerprint or PIN. If you do not wish to approve the action, choose “Decline” and the action will be removed from your action list.

DOES FREJA eID, FREJA eID EXTENDED AND FREJA eID+ WORK DIFFERENTLY?

Freja eID, Freja eID Extended and Freja eID+ have the same functions and work exactly the same. The only difference is that you can access services with a higher identity assurance requirement with Freja eID Extended and Freja eID+.

MY PAGES, WHAT IS THAT?

My Pages is your personal space where you can monitor every login and signing action you have done in the past. You can also enable and disable which services you can access with Freja eID in My Pages. This is a great way to increase Internet security – if you have disabled a service, no one claiming to be you can access this service. When you want access to the service, just enable it again in My Pages. Click here to log in to My Pages with your Freja eID.

RESTORING YOUR ACCOUNT

If you want to register Freja eID on a new device, you will need to restore your account and redo the registration process. You also need to redo the upgrade to Freja eID Extended and Freja eID+ and do the ID vetting once again.

WHY DO I GET A RESTORE EMAIL?

If you are trying to register the same email adress that you previously have been using in Freja eID, you will get a notification to restore your account.

LOCKING FREJA eID

If, for some reason, you suspect that your Freja eID has come into the wrong hands and want to lock it, you can call our locking service on +46 8 27 00 29. The locking service is open 24/7 and please note that we cannot help you with any other support issues on this phone number. If you lock your Freja eID you will have to restore your account and redo the registration process for Freja eID Extended and the ID vetting for Freja eID+.