Using Freja

How do I change my photo?

To change your photo, go to:

  1. Settings in the Freja mobile app;
  2. Manage Account
  3. Change Photo

Anything else I should know?

Your photo still needs to meet our security requirements and be approved by our staff, so until it is, your old photo will be visible.

Bear in mind that you can change your photo only once every few days.

To reset your PIN, follow these steps:

  1. Go to Settings in Freja
  2. Choose ‘Manage Account’
  3. Choose ‘Reset PIN’
  4. Follow the instructions in the app

How do I log in to a service with Freja?

  1. Go to the login page of the service where Freja is offerred as a login method
  2. Select that you want to log in with Freja
  3. Depending on the service, you might need to enter your personnummer, or scan a QR code
  4. You will receive an action in the Freja mobile app that you need to approve
  5. Approve the action with your PIN or biometrics

Logging into Förskrivningskollen

As an example, here is a quick guide on how you can log in to Förskrivningskollen with Freja.

How do I scan a QR code with Freja?

  1. Open the Freja mobile app
  2. Find the QR code scanner at the bottom of the screen between ‘Home’ and ‘Explore’
  3. Open the scanner and point it at the QR code as if you want to take a picture of it
  4. You will receive an action in the app that you must approve to log in

I can’t log in to a service

Most likely you are trying to log in to a public service without having Freja+. We have a detailed guide for getting Freja+.

I can’t use Freja for eIDAS

This is an issue for Freja users who got Freja+ immediately with a passport or National ID.

Unfortunately this is not related to Freja, rather the Swedish government agency responsible for electronic identities, so we cannot resolve it ourselves.

If you got Freja to use for eIDAS, we recommend you delete your account and register a new one but this time use your driving licence for registration. For Freja+ you will then also need to do a quick in-person security check with one of our agents.

What can I use my digital ID card for?

You can use it instead of your regular ID document to identify yourself e.g. in pharmacies, when picking up packages at PostNord, for proving your age when buying age-restricted products etc. Learn more about Freja as a physical ID.

My Freja wasn’t accepted as a physical ID

There are places that officially recognise Freja as a replacement for an ID. In other cases, you are welcome to try but have your regular ID just in case. We are working to get as many locations into the system as possible.

Can I use Freja instead of my driver’s licence?

Officially no, however, the law states that in the event of you not being able to provide a driving licence to the police, you still need to prove your identity to them in any way possible.

We recommend you always have your driving licence on you, however, in an emergency you can use Freja to establish your identity to the police at least.

Why can’t I pick up my REK-brev/package with Freja?

Unfortunately, you cannot use Freja’s digital ID card to pick up your REK-brev because PostNord’s internal security processes require a signature comparison as proof of identity for these types of packages.