To use Freja+ to access e-services within EU and eIDAS you need to complete an in-person ID check.

Overview

If you have registered Freja+ with a Swedish passport or national ID-card you normally do not have to make a physical ID-check. However, to access EU services within eIDAS you need to do this.

Because your registration is fully completed with a passport/national ID card, you need to downgrade your account and then do the in-person security check at one of our agents to get Freja+ that way.

Follow these steps to resolve the issue

  1. Make sure you have the latest version of the app
  2. Go to the Freja app Settings > Account Management > Downgrade Account
  3. Confirm the downgrade with PIN/biometrics
  4. Now that your account has been downgraded you can visit one of our agents to complete the in-person check for Freja+
  5. Once you complete the check with our agent, you will get Freja+ and be able to log in to eIDAS e-services

For more details regarding this step (the in-person check), please consult our full registration guide.