To use Freja+ to access services within EU and eIDAS you need no make a physical ID-check.
How to resolve this:
If you have registrered Freja+ with a Swedish passport or national ID-card you normally do not have to make a physical ID-check. However, to access EU services within eIDAS you need to do this.
Follow these steps to resolve the issue:
- Because your registration is fully completed with a passport/national ID card, you need to get in touch with our support so we can downgrade your account.
- Once we downgrade you, you will have to visit one of our agents for a quick, in-person security check. Make sure to bring your phone and the ID document you used for registration with you to the agent.
- You will then get Freja+ again and be able to log in to services covered by eIDAS.
For more details regarding this step (the in-person check), please consult our full registration guide.
