If you think you have fallen victim to phishing, smishing or another online scam, acting quickly can help limit the damage.
Call the Police Immediately
There is a dedicated number for online scams: 114 14
Call 112 if the crime is happening right now or if urgent police assistance is needed.
Contact Your Bank
If you have transferred money, shared card details or believe someone may have gained access to your account, contact your bank as soon as possible.
In some cases, the bank may be able to stop a transaction or take other measures to protect your account.
Save Any Evidence
Do not delete suspicious messages or conversations.
Save as much information as possible, including:
- emails and SMS messages;
- chat conversations;
- screenshots;
- bank transfers and transaction details;
- links or websites used by the scammer.
This information can be useful if the incident is investigated.
Report Suspicious SMS Messages
If you receive a suspected scam SMS, you can forward it to 7726.
The number is used by Swedish telecom operators to collect information about fraudulent messages and help identify scam campaigns.
Secure Your Accounts
If you have shared login information, passwords or other sensitive details, review the accounts that may be affected.
Depending on what happened, you may need to:
- change compromised passwords;
- make sure important accounts use unique passwords;
- review recent activity;
- contact the relevant service provider if you believe someone has gained access to your account.
Do Not Continue the Conversation
Once you suspect that you are dealing with a scammer, stop communicating with them.
Do not send more money, provide additional information or follow further instructions, even if they claim they can help you recover what you have lost.
Be Informed & Act Quickly
Online scams are designed to make people act before they have time to think. Learn more about online scams on this page.
If something has already happened, the same principle applies in reverse: the sooner you contact your bank, secure your accounts and report the incident, the better.
