When you add an ID document to Freja for verification this data is checked by our security team and takes around 15 minutes on average – please keep in mind that this depends on working hours; checks are performed on work days between 8-22 as well as some hours during weekends.
For Freja+, after you complete your in-person check, as a security measure required by Swedish law, it takes up to 3 hours for the upgrade to take effect.
What is the age limit for Freja?
The minimum age to use Freja is 8 with consent from your parent or legal guardian. By accepting the Terms and Conditions during registration you are confirming that you have this consent. Consent is not required for children over the age of 13.
I’m a Swede living abroad, can I get Freja?
I have been living abroad for fewer than 5 years:
If it has been fewer than 5 years since you unregistered from the Swedish Population Register (Folkbokföringsregistret or SPAR), you can get Freja with any valid Swedish ID document and are eligible to get Freja+.
We recommend that you use your Swedish passport or national ID card to get Freja+ immediately. If you use another ID, your driving licence for example, to get Freja+ you will need to visit one of our agents in Sweden for a final security check.
I have been living abroad for more than 5 years:
Since 1 September 2023, the Swedish Population Register (Folkbokföringsregistret or SPAR) removes the data of emigrants from their database after a 5-year period.
Anyone who has emigrated (including people with a protected identity) can request that the removal period be delayed for another 5-year period. Such a request can be made as long as the person is an emigrant and there in a need for them to remain in the SPAR database.
SPAR may also re-enter data about a person who had previously been removed.
Therefore, as long as your personal data is in the SPAR database, you can get Freja+ (read above for more details)
Can I get Freja if I have a protected identity?
Yes, you can get Freja and Freja+, but you must use a Swedish passport to register. For Freja+ you must bring your passport to the ATG agent for the identity check. Important note – the agent is only verifying your identity in-person, no data is being collected nor are any lookups being performed.
When using Freja we will not share protected information such as your address. All other data that is shared requires your explicit consent in the app each time you do a transaction. This means you have full control of the data you are sharing and to whom.
Can I get Freja if I’m not a Swedish citizen?
Yes. Passports of all EU/EAA countries, the UK and Ukraine are accepted as valid ID documents for registration in Freja.
Bear in mind that Freja is a Swedish e-ID, currently primarily intended for use in Sweden, therefore some features of Freja may be restricted or limited to you e.g. you will not be able to get Freja+.
Can I get Freja if I have a coordination number?
Yes. As long as you are registered in the Swedish Population Register (Folkbokföringsregistret) or have been deregistered less than 3 years ago. You must have a valid Swedish ID document.
Can I get Freja if I have dual citizenship?
It is preferable for you to use your Swedish ID document for registration.
Can I get Freja if I don’t have a valid ID?
No. We need a valid ID in order to verify your identity.
Check that your email is correct, check your spam folder, check your bin. If you still can’t find it, resend the confirmation email from the mobile app.
The app is telling me that my ‘Email is Already Registered’
This means that you have already used this email to create a Freja account before. If you still have access to that email, you can restore your account. Otherwise, you can choose to register with another email.
I’m not receiving my PIN code
We don’t send PIN codes, you must set your PIN code yourself.
Can I change my PIN in the future?
If you enter your PIN incorrectly 3 times, Freja will lock and you will be able to reset it through the app. If this has happened to you, go to Settings and choose ‘Reset PIN’.
I’ve forgotten my PIN code
Should you forget your PIN and get it wrong 3 times, Freja will lock and you will be able to reset it through the app. If this has happened to you, go to Settings and choose ‘Reset PIN’.
Can I use my phone’s biometrics instead of the PIN?
No. Technically speaking, you are not storing an ID in Freja. We are using the data from it to verify your identity and issue an e-ID which you can present in the form of a digital ID card and an electronic identity.
What if my phone doesn’t have NFC?
NFC is only required if you want to use your passport. You can still register with a different ID such as your driving licence etc.
How long does it take to be verified?
When you add an ID document to Freja for verification this data is checked by our security team and takes around 15 minutes on average – please keep in mind that this depends on working hours; checks are performed on work days between 8-22, as well as select hours during weekends.
I wasn’t approved by your security team
Check the reason why you were not approved in the email we sent you, then head over to this page for more details regarding your specific case.
It is the highest level of assurance available in Freja. It bears the quality mark ‘Svensk e-legitimation’ that is issued by the Swedish government’s Agency for Digital Government.
Does Freja+ cost anything?
No, it’s completely free.
Why should I get Freja+?
It grants you access to public e-services such as 1177.se, Skatteverket, Pensionsmyndigheten etc. You will also get an ID protection in Freja that alerts you when somebody changes your officially registered address in the Folkbokförings register in Skatteverket.
How do I get Freja+?
The easiest way to get Freja+ is to complete your registration in Freja with your Swedish passport or national ID card. Once we approve you, you will automatically be granted Freja+.
If you would like to use another type of ID document such as your driving licence, you will need to do one more step to get Freja+ – a quick, in-person meeting with one of our agents.
Why do I need to do another check? (non-biometric ID users only)
Freja+ is subject to the laws and regulations of the Swedish government which require a physical meeting to take place so that your identity is also established in the real world.
I completed my ID check for Freja+ but I still can’t log in to a service (non-biometric ID users only)
As a security measure required by Swedish law, it takes up to 3 hours for the upgrade to take effect in our system. You will receive a notification when the upgrade to Freja+ is complete and you will be able to log in to your desired service.
Is Freja+ available to citizens of other countries?
Unfortunately, no. According to Swedish law, if you are not a Swedish citizen with a personnummer, we may not issue Freja+ to you.
Yes, as long as the individual has their own legal capacity, there are no obstacles to obtaining Freja. A tip might be to activate the ‘Shared Control’ function in the Freja app. Then the good man can approve or decline all transactions that the user makes. Shared control is activated via Settings in the app and is based on mutual voluntariness.
What applies to individuals in trusteeship?
We are not stopping anyone from getting Freja. On the other hand, we have a function where you, as a manager, can report that your principal is to be blocked in our system. When we have received such a block notification, the user cannot make any transactions with their Freja. You can make such a blocking notification regardless of whether your principal has acquired Freja or not. We therefore urge you as a manager to make such a notification as early as possible.
The blocking notification is made by sending an email to firstname.lastname@example.org together with proof of the trusteeship of the principal.