FAQ

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WHAT DO I NEED TO GET FREJA eID?

You need an iPhone or an Android mobile device with an internet connection. You need the operating system iOS 10 or later and Android 5.0 or later.

Freja eID, Freja eID Extended and Freja eID+ are all free of charge

HOW DO I GET FREJA eID?

Freja eID is available for iOS and Android and you start by installing the app on your mobile device. To use Freja eID, you first need to register an email address, then choose a personal PIN (keep it safe!) and activate fingerprint, if you want to use it for logging in and signing actions.

Freja eID comes with three levels of identity assurance. To upgrade to the higher levels – Freja eID Extended and Freja eID+, you need to add some additional information and conduct an ID vetting at one of Freja eID’s agents.

WHICH EMAIL ADDRESS SHOULD I USE?

The email that you register will become your initial Freja eID username so use an address that you will have access to in the foreseeable future. You will also need access to your email within 10 minutes within submitting your registration in order to confirm it. The easiest way is if you can access the email on your phone, but you can also confirm the email from a computer as long as you do it within 10 minutes.

HOW DO I CHOOSE A PIN?

Your PIN will be your personal key that allows you to log in, sign transactions and approve a range of different actions. Select a PIN that no one can guess and never reveal it to anyone. Keep it safe and regard it as a valuable asset. The PIN needs to be minimum 6 digits and up to 30 digits long.

DO I NEED TO USE MY FINGERPRINT?

The use of fingerprint verification is optional. The idea is, of course, to make login and signing much more convenient by using your fingerprint. But if you do not want to activate it, Freja eID works just as fine with your PIN for verifying your actions.