FAQ

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WHAT DO I NEED TO GET FREJA eID?

You need an iPhone or an Android mobile device with an internet connection. You need the operating system iOS 10 or later and Android 5.0 or later.

Both Freja eID and Freja eID Plus are free of charge.

HOW DO I GET FREJA eID?

Freja eID is available for iOS and Android and you start by installing the app on your mobile device. To use Freja eID, you first need to register an email address, then choose a personal PIN (keep it safe!) and activate fingerprint, if you want to use it for logging in and signing actions. Read about the entire registration and application process here.

If you want to upgrade to Freja eID Plus, you must do a physical ID check at one of our 2000 vetting agents. With help from the map in your Freja eID app you will be guided to the nearest agency when you are upgrading to Plus.

WHICH EMAIL ADDRESS SHOULD I USE?

The email that you register will become your initial Freja eID username so use an address that you will have access to in the foreseeable future. You will also need access to your email within 10 minutes within submitting your registration in order to confirm it. The easiest way is if you can access the email on your phone, but you can also confirm the email from a computer as long as you do it within 10 minutes.

HOW DO I CHOOSE A PIN?

Your PIN will be your personal key that allows you to log in, sign transactions and approve a range of different actions. Select a PIN that no one can guess and never reveal it to anyone. Keep it safe and regard it as a valuable asset. The PIN needs to be minimum 6 digits and up to 30 digits long.

DO I NEED TO USE MY FINGERPRINT?

The use of fingerprint verification is optional. The idea is, of course, to make login and signing much more convenient by using your fingerprint. But if you do not want to activate it, Freja eID works just as fine with your PIN for verifying your actions.